What are the responsibilities and job description for the Jr. Deskside Support Specialist position at DMI?
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a Jr. Deskside Support Specialist to join us.
Duties and Responsibilities:
- Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals.
- Document incidents, troubleshooting steps, and resolutions in ServiceNow, escalating unresolved issues to senior team members.
- Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies.
- Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events.
- Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources.
Qualifications
Education and Years of Experience:
- High School Dipolma
- 1-2 Years of Experience in Deskside Support
Required and Desired Skills/Certifications:
- ITIL Preferred
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No Physical requirement needed for this position.
Location: Atlanta, Georgia
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
- Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
