What are the responsibilities and job description for the Jr. Deskside Support Specialist position at DMI?
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at
DMI, LLC is seeking a Jr. Deskside Support Specialist to join us.
Duties and Responsibilities :
- Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals.
- Document incidents, troubleshooting steps, and resolutions in ServiceNow, escalating unresolved issues to senior team members.
- Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies.
- Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events.
- Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources.
Education and Years of Experience :
Required and Desired Skills / Certifications :
Min Citizenship Status Required : Must be a U.S. Citizen
Physical Requirements : No Physical requirement needed for this position .
Location : Atlanta, Georgia
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being :
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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