Quality Enhancement Director, Metro Region

The Regional QE Director is responsible for managing and supervising a staff of 8-12 QE professionals in the region (one of four regions). The Office of Quality Enhancement is responsible for conducting the licensure and certification reviews for about 250 providers statewide. The office assesses the quality of the provider in approximately 100 licensure and 55 certification indicators. This assessment is performed on an organizational, location and individual served basis and the product of the review is a provider report which details information on patterns and trends as well as the specific issues identified at each location evaluated. Licensure and certification data is collected and summarized statewide and used to report on several CMS performance measures related to provider quality. In addition, information is presented to Area, Regional, and Central Office Directors on a quarterly basis to facilitate statewide quality improvements.

For all new service locations, the OQE ensures that locations are meeting all regulatory requirements and that new services are evaluated within two months of implementation, and then licensed. As appropriate, initial reviews, site feasibilities, pre-placements, and issuance of approvals to occupy are conducted. Other integral functions include the coordination and conduct of various consumer and quality assurance surveys such as Active Treatment Reviews and National Core Indicator (NCI) surveys.

Technical assistance and training are offered to providers to improve quality, prepare for an upcoming survey, and/or to meet certain regulatory standards.

• Problem identification, assessment, and resolution
• Standardization and revision of survey processes and interpretations as needed
• Monitoring and tracking of QE activities to ensure compliance with established system requirements
• Managing and overseeing system data base to ensure data integrity

• Provides supervision and direction to Support Staff in organization of files, system requirements, workflow activities, and communication of information to internal and external parties.
• Provide linkages, communication, information sharing, technical assistance, and training to DDS staff and providers to improve quality and/or to meet certain regulatory standards.

• Ability to understand, explain and apply the laws, regulation, policies, procedures, etc, governing assigned unit activities
• Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
• Ability to gather information by examining records and documentation and by questioning individuals
• Ability to determine proper procedures and format for assembling items of information and to synthesize information
• Ability to write concisely to express thoughts clearly and to develop ideas in a logical sequence
• Ability to deal tactfully with others
• Ability to exercise sound judgment
• Ability to exercise discretion in handling confidential information
• Ability to supervise and guide staff to successfully accomplish each of the items above
• Ability to travel
• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing the assigned unit activities
• Knowledge of the functions of the Office of Quality Enhancement

Agency Mission:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link, and complete the ADA Reasonable Accommodation Online Request Form

For questions, please contact the Executive Office of Health and Human Services Office of Human Resources at 1-800-510-4122 and select option #4

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!