What are the responsibilities and job description for the Senior Lead AV Technician (Chicago,IL) position at DMS.tech?
Our Company:
DMS is a global leader in video collaboration and custom AV. Specializing in high quality solutions tailored for all customer needs, we are known for exceeding expectations and delivering on promises. We have a team of highly skilled certified technicians and project managers offering an individualized service to customers.
About L3 Senior AV Technician:
The L3 Senior AV Technician will be an integral part our global field technician team, offering freedom and flexibility as well as a different working environment most days. Working across a number of different client sites you will use your engineering skills and technical knowledge to install and integrate video-conference and AV equipment, as well as completing preventative maintenance checks, diagnosis and repair.
- Travel: Flexibility and the ability to travel is an essential part of this role.
- Work Environment: Varies depending on client site
- Position Type/Expected Hours of Work: Full time, 40 hours per week.
- Supervisory Responsibility: Supervisory / Team Lead experience
Essential Functions:
- Installation and configuration of a wide range of video conferencing (VC) and integrated audio and video equipment including Cisco, Zoom, Polycom, Digital signage, IPTV, SMART Board, projection, audio, room controllers and monitoring systems, Crestron, AMX, Extron, Kramer, ClearOne, Biamp
- Technical skills and understanding of VC solutions and IT network infrastructures
- Participate in full installation process encompassing everything from the soldering of cables / connectors to the integration of a full Crestron / AMX presentation boardroom with video conference kit. Ability to work on own or as part of an installation team
- Ability to complete all cabling installations requirements (soldering, crimp, cable pulls, terminations, etc.)
- Knowledge of video wall and controller options
- Understanding of rack building and wiring
- Code upload, configuration, fault finding and onsite diagnostics and technical checks
- Ability to follow cable schedules, risk and method statements and understand cabling diagrams
- Provide training and client support to users in the operation of VC and AV systems
- Conducting audits, writing reports and completing delivery site surveys
- Working with and potential management of teams and schedules
- Engineering health and safety training (including risk assessments) and knowledge
About you:
- Have a minimum of 4 years’ experience in a similar position
- Mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
- Technical knowledge and proven install experience of VC and AV solutions including (but not restricted to) Cisco, AMX, Creston, Microsoft, Zoom, Polycom
- Excellent communication and organizational skills with the ability to priorities an often conflicting workload
- Innovative, with the ability to implement problem solving initiatives
- Flexibility regarding working hours and willing to travel extensively
- High level of professionalism and customer awareness
- This role offers the opportunity to participate in on-going training and development to keep you up to date with the latest technologies in the Video Conferencing and AV market
- Supervisory Responsibility: Supervision of L1 and L2 Technicians and Team Lead responsibilities, including sign off
- Supervisory / Team Lead experience
- Physically fit, lifting required
