What are the responsibilities and job description for the Salesforce FSC/ Contact center as a Service Architect position at DMV IT Service?
Job Title:Salesforce FSC/ Contact center as a Service Architect
Location: Remote
Employment Type: Full-Time
About Us:
DMV IT Service LLC is a trusted IT consulting firm, delivering tailored solutions to businesses and individuals since 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our consulting expertise spans system administration, cybersecurity, networking, and IT operations, empowering clients to achieve their technology goals. With a client-focused approach, we also offer online training and job placements to build long-term IT success.
Job Overview:
We are seeking an experienced Salesforce FSC/ Contact center as a Service Architect to lead a critical migration from Microsoft Dynamics to Salesforce Financial Services Cloud (FSC). This role demands a blend of deep Salesforce expertise and contact center integration experience, aimed at executing a seamless CRM transformation for a high-profile enterprise client in the financial services sector.
- Lead the architectural design and strategic implementation for migrating from Microsoft Dynamics to Salesforce FSC.
- Design and manage the integration between Salesforce and various Contact Center platforms.
- Develop frameworks for data migration and mapping strategies to ensure accuracy and efficiency.
- Create detailed technical specifications and solution designs for complex system integrations.
- Guide and mentor development teams on Salesforce best practices and architectural standards.
- Establish and enforce governance frameworks to maintain data quality and system performance.
Required Qualifications:
- 7 years of experience in Salesforce implementation, particularly in complex enterprise environments.
- Proven track record in migrating CRM systems from MS Dynamics to Salesforce.
- Strong expertise in Salesforce Financial Services Cloud and integration with CCaaS platforms.
- Robust experience in enterprise architecture within the financial services industry.
- Deep knowledge of API integration patterns, data migration tools, and ETL processes.
Preferred Qualifications:
- Experience with Five9 or similar CCaaS platforms.
- Salesforce Technical Architect certification.
- Familiarity with financial services compliance and regulatory requirements.
- Background in agile project delivery methodologies and middleware integration platforms.
Technical Skills:
- Proficiency in Salesforce FSC, Microsoft Dynamics, and relevant CCaaS platforms.
- Expertise in API integrations, data migration tools, and ETL processes.
