PASSENGER SERVICE MANAGER

dnata JFK International Airport (JFK) is hiring a seasoned Passenger Service Manager!

*Join the exciting world of aviation! Work with a global company that offers exciting career opportunities, competitive compensation, and benefits to include insurance, 401k, Paid Time Off, Weekly pay*

About Us

dnata is the premier global provider of aviation support services. We support 271 airlines worldwide and help over 120 million passengers each year. We help keep the world flying. Learn more about us at: www.dnata.com and join the dnata USA team today!

Job Summary

Influential position dedicated to customer/employee relationships, making a difference in the customer experience resulting in consistent and sustained delivery of customer satisfaction, safety, and performance.

Essential Job Duties

• Full responsibility for delivering effective passenger services solutions to our customers
• Lead, motivate and manage staff to deliver customer service levels
• Resolve customer service issues in a timely manner with tact and diplomacy
• Responsible for proactively managing safety & security processes and procedures to comply with dnata and customer standards
• Review key performance indicators (KPI's) and convey necessary actions if needed
• Meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
• Build and maintain relationships with key stakeholders
• Coordinate services with Passenger Service Agents to best meet manpower/labor, operational needs.
• Actively involved in the training and development of all new and current employees.
• Address disciplinary and corrective action, as necessary.
• May perform other duties as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

• Bachelor's degree (B. A.) from four-year college or university; or three to five years’ related experience and/or training; or equivalent combination of education and experience.
• Sound judgement and problem-solving skills
• Customer focused attitude, with high level of professionalism and discretion
• Excellent communication, interpersonal skills, create a team environment
• Detail oriented, with ability to track task progress to completion
• Demonstrated ability to motivate, collaborate and lead
• Highly organized with ability to effectively prioritize and meet deadlines
• Must handle confidential matters with appropriate discretion
• Must deliver friendly, courteous, and prompt customer service
• Demonstrated proficiency with Word, Excel, PowerPoint and Outlook. A general understanding of Windows, Google Chrome Browser, Internet Explorer Browser.
• Airline experience highly preferred.

Equal Opportunity Employer

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.