What are the responsibilities and job description for the IT Analyst/Service Desk/Cable Management Specialist - 503725 position at DNI (Delaware Nation Industries)?
Delaware Nation Industries is supporting the Naval Surface Warfare Center Dahlgren Division Dam Neck Activity (NSWCDD DNA). We provide enterprise management and technical support of the Naval Surface Warfare Center Dahlgren Division Dam Neck Activity (NSWC DD DNA) by providing assistance in policy, procedures, seat refresh, engineering/technical solutions, ordering to Next Generation Enterprise Network (NGEN) and the Naval Networking Environment (NNE) strategy.
Job Summary: The IT Analyst/Service Desk/Cable management specialist will shall be responsible for the installation, organization, diagrams, and patch cable development of CAT5,CAT6, low voltage cables, and fiber, while adhering to best practices, industry standards, and manufacturer requirements. Termination (connecting and securing cables to their respective endpoints, such as patch panels, connectors, or devices) and organization of cabling within designated areas that include riser closets and racks in various locations. The ServiceNow Ticket Admin position is focused on managing and optimizing the ServiceNow ticketing system. The primary responsibilities include monitoring ticket flow, escalating issues, and ensuring service availability while providing excellent communication and support to stakeholders.
Responsibilities
Is responsible for installing, terminating, testing, and troubleshooting copper/fiber optic communication systems, including LANs, enterprise, and data center installations.
Knowledge of cabling standards, termination techniques, and troubleshooting procedures
Ensure all security requirements are met and maintained throughout the enterprise LAN
Provide customer facing initial engagement support and ticket creation within the command Service Now ticketing system
Assist all division team members with SLA monitoring, ticketing standard support and process flow is met.
Provide weekly, monthly and quarterly reporting to ticketing status, SLA deviations, end user metrics and other various requests by program or customer leadership
Act as first engagement team member for all walk-in requests, end user ticketing assistance and initial issue triage for the division providing Core IT services and support.
Must have the ability to communicate effectively with colleagues, clients, vendors and leadership.
Ability to work in confined spaces, climb ladders, and handle tools and equipment
Maintain accurate records of cable installations, terminations, and troubleshooting activities
Includes creating and maintaining diagrams and site-specific documentation
Maintain and manage inventory of cabling materials, connectors, and related equipment.
Identify, diagnose, and resolve issues with cable connections and infrastructure.
Requirements
5 Years of Experience in Cable/Fiber Management
2 Years of Experience in Service Now Ticketing
Associates or Equivalent Work Experience
Cyber Security Workforce level IAT II
Customer Support Oriented
Microsoft Visio and Microsoft Project user
DoD Top Secret Security Clearance
CompTIA Network or equivalent
Recommended
Certified Fiber Optic Technician (CFOT)
Bicsi Installer 1 (INST1)
Bicsi Technician (Tech)
Job Summary: The IT Analyst/Service Desk/Cable management specialist will shall be responsible for the installation, organization, diagrams, and patch cable development of CAT5,CAT6, low voltage cables, and fiber, while adhering to best practices, industry standards, and manufacturer requirements. Termination (connecting and securing cables to their respective endpoints, such as patch panels, connectors, or devices) and organization of cabling within designated areas that include riser closets and racks in various locations. The ServiceNow Ticket Admin position is focused on managing and optimizing the ServiceNow ticketing system. The primary responsibilities include monitoring ticket flow, escalating issues, and ensuring service availability while providing excellent communication and support to stakeholders.
Responsibilities
Is responsible for installing, terminating, testing, and troubleshooting copper/fiber optic communication systems, including LANs, enterprise, and data center installations.
Knowledge of cabling standards, termination techniques, and troubleshooting procedures
Ensure all security requirements are met and maintained throughout the enterprise LAN
Provide customer facing initial engagement support and ticket creation within the command Service Now ticketing system
Assist all division team members with SLA monitoring, ticketing standard support and process flow is met.
Provide weekly, monthly and quarterly reporting to ticketing status, SLA deviations, end user metrics and other various requests by program or customer leadership
Act as first engagement team member for all walk-in requests, end user ticketing assistance and initial issue triage for the division providing Core IT services and support.
Must have the ability to communicate effectively with colleagues, clients, vendors and leadership.
Ability to work in confined spaces, climb ladders, and handle tools and equipment
Maintain accurate records of cable installations, terminations, and troubleshooting activities
Includes creating and maintaining diagrams and site-specific documentation
Maintain and manage inventory of cabling materials, connectors, and related equipment.
Identify, diagnose, and resolve issues with cable connections and infrastructure.
Requirements
5 Years of Experience in Cable/Fiber Management
2 Years of Experience in Service Now Ticketing
Associates or Equivalent Work Experience
Cyber Security Workforce level IAT II
Customer Support Oriented
Microsoft Visio and Microsoft Project user
DoD Top Secret Security Clearance
CompTIA Network or equivalent
Recommended
Certified Fiber Optic Technician (CFOT)
Bicsi Installer 1 (INST1)
Bicsi Technician (Tech)
