Senior Human Resources Manager - Bilingual Spanish

We have an incredible opportunity for a dynamic Senior Human Resources Manager to join our growing New York Team !

Who We Are:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO & CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly, sometimes beyond our own expectations.

Responsibilities:

• Promote and foster a culture of respect, inclusivity, and collaboration across all levels of the organization.
• Develop and implement strategies to engage, motivate, and align employees with the company's vision and objectives .
• Mediate disputes between employees and between employees and management, ensuring fair, unbiased conflict resolution.
• Investigate and resolve grievances in accordance with company policies and labor agreements, ensuring that all parties are treated equitably.
• Act as the primary liaison between management and union representatives, ensuring compliance with union agreements, addressing concerns, and managing the arbitration process.
• Understand and navigate the complexities of unionized and non-union environments, adapting strategies to each context.
• Implement and maintain clear, consistent disciplinary policies that comply with labor laws, company policies, and collective bargaining agreements (where applicable).
• Oversee the execution of progressive disciplinary processes, addressing performance issues and policy infractions in a fair and timely manner.
• Ensure that disciplinary actions are documented comprehensively, ensuring transparency and compliance with legal requirements.
• Lead investigations into employee complaints, misconduct allegations, and performance issues while maintaining confidentiality, fairness, and impartiality.
• Manage the company’s leave of absence policies, ensuring compliance with federal, state, and local laws, including the Family and Medical Leave Act (FMLA).
• Oversee the return-to-work process for employees after extended leave, ensuring necessary accommodations and reintegration measures are in place.
• Manage the complete termination process in accordance with legal standards and organizational policies, ensuring proper documentation and communication.
• Conduct exit interviews to gain valuable insights into employee departures and identify opportunities for workplace improvement.
• Collaborate with legal teams to mitigate risks related to wrongful termination claims or other legal challenges.
• Oversee workers compensation claims, ensuring compliance with relevant regulations and a timely , effective resolution process.
• Work closely with executive leadership to align HR strategies with the company’s business objectives , contributing to overall organizational success.
• Lead and mentor the HR team, ensuring they have the necessary resources and skills to succeed in their roles.
• Ensure the HR function operates efficiently within the allocated budget, aligning resources with business goals.
• Monitor and analyze employee relations trends, disciplinary actions, and workers' compensation claims, providing actionable insights to management.
  
  

Qualifications:

• Minimum of 5 years of HR management experience, particularly in complex environments involving both union and non-union settings.
• Bachelor’s degree in Human Resources , Business Administration, or a related field preferred.
• Bilingual Spanish is required to facilitate communication in a multicultural environment.
• SHRM-SCP, PHR, or equivalent HR certification is a plus.
• Proven experience in employee relations, grievance resolution, HR investigations, and managing leave of absence policies (including FMLA).
• Proficiency in HRIS, Applicant Tracking Systems (ATS), and employee management systems.
• Advanced skills in MS Office Suite, especially Word, Excel, and PowerPoint.
• In-depth knowledge of employment law, labor regulations, and union agreements.
• Experience in managing unionized workforces, collective bargaining, and arbitration processes.
• Strong interpersonal skills with the ability to build and maintain relationships with employees, management, and union representatives.
• Effective communicator who can mediate disputes and convey complex policies to diverse audiences.
• Demonstrated ability to make sound judgments and navigate complex HR issues, including employee misconduct, policy violations, and legal compliance.
• Skilled at managing multiple priorities and projects, with a keen eye for detail.
• Experience leading and mentoring HR teams, with a strong track record of developing talent and improving HR practices.
  
  

What We Offer:

• Estimated salary range: $100,000 - $120,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
  
  

Diversity & Inclusion Statement:

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and make you. That is what makes our team so special.

#NYCIND

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