What are the responsibilities and job description for the Technical Services Specialist III (Help Desk) position at Doane University?
Position Title
Technical Services Specialist III (Help Desk)
Job Type
Full Time - 12 months
Department
Technology Services
Job Location
Crete, NE (68333)
Position Summary
Doane University invites applications for the Technical Services Specialist III (Help Desk) position on our Crete Campus. As a Technical Services Specialist III, you’ll be at the forefront of our Service Center, contributing to its support, planning, and operational efficiency. This role requires creative problem-solving skills and a commitment to excellence in customer service. While the primary work location is our Crete campus, all Technical Services Specialists will be part of a rotating schedule, providing support at our Lincoln campus one day each week.
Your responsibilities will encompass a diverse range of customer service duties, including providing leadership and guidance to our student customer service representatives. Additionally, you’ll play a crucial role in setting up technology equipment and coordinating resources for university events and activities. Serving as the primary point of contact for students, faculty, staff, and customers, you’ll address issues, requests, and inquiries through various channels, ensuring exceptional service delivery.
Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas
FLSA
Salaried (Exempt)
Salary
$48,000
Minimum Required Qualifications
- Associate degree or equivalent work experience.
- Experience in:
- Customer service management
- Relationship management
- Program management
- Problem management
- Incident management
Preferred Qualifications
- Asset management
- Change management
- ITIL-related skills in service desk management
Required Licenses/Certifications
Preferred Licenses/Certifications
Physical/Environmental/Working Conditions
Working Conditions
- Regular and punctual attendance is an essential function of this position.
- Non-traditional hours of emergency support and the carry and use of a cell phone is required
- This position reports to the Crete campus but travels to Doane campuses (Lincoln and Omaha) as necessary for service, projects, maintenance, and emergencies.
Travel Required
Physical Requirements
Medium work
Outdoor Exposure
Primarily exposed to indoor elements
Background Check Required
Yes
Posting Detail Information
Posting Number
STF109
Desired Start Date
Position End Date (if temporary)
Open Date
02/28/2025
Review Start Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicant
Review of applications will begin immediately and continue until the position is filled.
We offer competitive paid time off, benefits packages, and professional development opportunities. To support our employees’ educational goals, we offer free tuition for undergraduate programs and discounted tuition for graduate programs at Doane.
We offer competitive paid time off, benefits packages, and professional development opportunities. To support our employees’ educational goals, we offer free tuition for undergraduate programs and discounted tuition for graduate programs at Doane.
Quick Link for Direct Access to Posting
https://doane.peopleadmin.com/postings/1947
Salary : $48,000
