What are the responsibilities and job description for the Dobson Fiber Customer Advocate position at Dobson Fiber?
About This Opportunity
Are you a customer-focused individual looking for a new challenge? We are seeking a Customer Service Representative to join our team at Dobson Fiber. In this role, you will be responsible for providing exceptional customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your responsibilities will include assisting with billing, account activations, troubleshooting, and processing payments.
Main Responsibilities:
Knowledge, Skills, and Abilities:
Are you a customer-focused individual looking for a new challenge? We are seeking a Customer Service Representative to join our team at Dobson Fiber. In this role, you will be responsible for providing exceptional customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your responsibilities will include assisting with billing, account activations, troubleshooting, and processing payments.
Main Responsibilities:
- Assist customers with billing, account activations, and troubleshooting.
- Process payments and collect pertinent customer information.
- Maintain accurate and up-to-date customer records.
Knowledge, Skills, and Abilities:
- Strong understanding of telecommunications and fiber network services.
- Ability to learn all aspects of the role through on-the-job training and review of instructional materials.
- Effective time management and organizational skills.
