What are the responsibilities and job description for the Technical Service Representative position at Dobson Fiber?
Job Summary
We are looking for a highly motivated and organized Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support to customers and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide technical support to customers via phone, email, or mail.
- Resolve customer issues and concerns in a timely and professional manner.
- Maintain accurate and up-to-date customer records.
- Collaborate with the customer service supervisor to ensure service excellence.
Requirements:
- Strong understanding of technical concepts and terminology.
- Proficiency in computer operations, including web-based portals, typing, 10-key, and phone systems.
- At least one year of experience in a technical support role.
