What are the responsibilities and job description for the Telecommunications Professional position at Dobson Fiber?
Position Overview
We are seeking a highly skilled and experienced Telecommunications Professional to join our team at Dobson Fiber. As a Telecommunications Professional, you will be responsible for managing customer inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Provide education to customers to reduce repeat contacts and improve overall satisfaction.
- Maintain accurate and up-to-date customer records.
- Collaborate with the customer service supervisor to ensure service excellence.
Requirements:
- Strong understanding of telecommunications concepts and terminology.
- Proficiency in computer operations, including web-based portals, typing, 10-key, and phone systems.
- At least one year of experience in a telecommunications role.
