What are the responsibilities and job description for the Customer Service Representative position at Doc Thompson Plumbing, LLC?
Job Description
Job Description
Job Summary :
As a Customer Service Representative (CSR), your day will be fast-paced. You will handle a large volume of inbound calls in our call center. Your primary duties will be to schedule service appointments, offer other services, accept payments, discuss our maintenance agreement, and perform other administrative duties. Our CSRs are the backbone of the company, and you will be rewarded for your hard work and effort.
Essential Duties & Responsibilities :
- Deliver a Wow Customer Service
- Customer Service - Inbound and Outbound Call Taking (100-150 calls / day)
- Outbound dialing during downtime (for Recurring Services)
- 35 calls scheduled per day
- Maintenance Agreement renewals
- Take payments & update billing information
- Post Card Mailers
- Log tasks appropriately
- Understanding of the dispatch board
- Offering opportunities = ticks on board
- Cancels, changes, reschedules, & refunds
- Assist with Account / Invoice related questions
- Shadowing new CCRs
- Pursue growth and learning
- General admin
Minimum Qualifications :
Why work with us?
Schedule :
Experience :
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