What are the responsibilities and job description for the Inside Sales Associate position at Dockery Corporation?
3. Main Tasks (key accountabilities, deliveries)
· Handle dealer inquiries via phone, email, and chat in a timely and professional manner.
· Enter sales orders accurately and efficiently, ensuring all details are correct.
· Pick dealer orders in the warehouse to ensure timely fulfillment.
· Enter purchase orders as needed to maintain inventory levels.
· Coordinate with the sales team to provide support and ensure customer satisfaction.
· Maintain and update customer records in the CRM system.
· Assist in preparing sales reports and analyzing sales data.
· Handle customer complaints and provide appropriate solutions.
· Collaborate with other departments to ensure smooth order fulfillment and delivery.
· Support marketing initiatives and campaigns as needed.
Functional competences:
(Describe necessary competences/skills specific for the function/profession needed in this role i.e. tools, language skills, laws and regulations etc.)
- English: Define the level required for the role. Almost all roles require well developed English skills, i.e. “is fluent in writing and speaking English”.
4.1 Qualifications and experiences:
- High school diploma or equivalent; bachelor’s degree in business, marketing, or related field preferred.
- Proven experience in a sales support or customer service role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
Salary : $20 - $25
