What are the responsibilities and job description for the Aesthetic Patient Care Coordinator position at DOCS Dermatology?
Summary This role is located at Timeless Skin Solutions where the patient care coordinator be an integral part of our medical spa experience. The Patient Care coordinator will offer expert patient support, education, marketing assistance and top tier customer service all while enhancing the elevated facilities experience. Founded in 2004 and a leader in aesthetic medicine, Timeless Skin Solutions has been proudly affiliated with DOCS since 2020, providing unparalleled service, expertise and results in medical aesthetics.
Company Overview Dermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80 locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.
Job Responsibilities Patient Experience
- Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
- Inform and educate patients on procedures and skincare.
- Exhibit professionalism when speaking with patients both on the phone and in person. (both wording and tone).
- Maintain clear and consistent communication with the provider team.
- Answer all patient communications in a timely manner and direct them appropriately.
- Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists.
- Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
- Maintaining cleanliness of the office space and treatment rooms.
- Stock retail skin care products.
- Communicate procedural issues and workflow concerns to direct manager.
- Meet with providers daily.
- Credential the practice, providers, and estheticians.
- Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
Record Keeping and Medical Record System
Sales
Privacy
Minimum Qualifications
Physical Demands
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin,
Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
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