What are the responsibilities and job description for the Community Engagement Coordinator position at DOCS Management Services?
We are currently hiring a Community Engagement Coordinator! If you are organized, have excellent communication and interpersonal skills, project management experience, and value being part of a team that makes a difference, you may be the right person for the position! Apply today!
Classification: NON-EXEMPT | Status & Schedule: PART-TIME, MON – FRI, 8AM – 5PM PT
Location: CURRY COUNTY, OCCASIONAL TRAVEL TO COOS COUNTY | Salary: $25.75 - $32.96/hourly
Department: COMMUNITY ENGAGEMENT | Reports to: COMMUNITY ENGAGEMENT MANAGER
Supervision Exercised: NON-SUPERVISORY
Location: CURRY COUNTY, OCCASIONAL TRAVEL TO COOS COUNTY | Salary: $25.75 - $32.96/hourly
Department: COMMUNITY ENGAGEMENT | Reports to: COMMUNITY ENGAGEMENT MANAGER
Supervision Exercised: NON-SUPERVISORY
Job Purpose: Community Engagement Coordination
This position is responsible for the coordination of the Curry County Community Advisory Council (CAC), the Community Health Improvement Plans (CHIPs) priorities, and facilitating community engagement activities for the Coordinated Care Organization (CCO). They will communicate with network providers, members, and other stakeholders in the CCO service area to coordinate this work. All work will be conducted through the lens of improving health equity for all vulnerable populations. This position is located in Curry County, Oregon.
Qualifications, Education, & Experience
- Degree in Social Work, Public Health, Communications, Health Care Administration, Political Science, or related field preferred; experience in lieu of education may be considered
- Three years’ experience in volunteer coordination, project coordination, or community outreach
- Experience with Oregon’s Coordinated Care Organization Model preferred
- Preference will be given to Curry County residents; must be a resident of Curry, or surrounding area as frequent travel will be between Gold Beach- and Brookings, Oregon
Essential Responsibilities: Curry County Community Engagement
- Coordinate CAC and CHIP initiated projects, in consultation with CAC and CHIP Chairs, and Advanced Health’s Community Engagement Team
- Research issues, answer phone calls and questions, schedule in-person and virtual community meetings and appointments, and type correspondence and other documents related to community engagement
- Coordinates assigned sponsorships and projects for Advanced Health, including initiatives regarding the CCO Quality Incentive Measures
- Research, develop, and implement plans in partnership with other organizations to address the cultural competency and health equity transformation requirements of the Oregon Health Authority (OHA)
- Participate in Advanced Health’s community engagement activities, including coordinating outreach opportunities
- Act as a community liaison to a variety of services that share mutual populations, and to outside community stakeholders, reporting back to the Community Engagement Team
- Coordinate the ongoing development and activities of the Curry CAC and CHIP Committees, including member recruitment and outreach and engagement
- Coordinate CAC and CHIP Meetings including but not limited to scheduling in-person and virtual meetings, preparing, and disseminating meeting communications, securing location and food, developing agendas, recording meeting minutes, and being in attendance
- Facilitate communication with Advanced Health staff to provide a high level of support to the local CAC and CHIPs
- Work with the Advanced Health Community Engagement Team to implement work relevant to the CHIP, overseen by the CAC
- Participate in quality and organizational process improvement activities and teams when requested
- Ensure compliance with company policies and procedures as applicable to area(s) of responsibility
- Handle confidential information and materials appropriately and maintain a secure work area
- Other duties as assigned
Essential Responsibilities: ORGANIZATIONAL TEAM MEMBER
- Participate in quality and organizational process improvement activities when requested
- Support and contribute to effective safety, quality, and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities
- Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner
- Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization
- Provide excellent customer service to all internal and external customers, which includes team members, members, students, visitors, and vendors, by consistently exceeding the customer’s expectations
- Recognize new developments and remain current in care management and coordination best practice standards and anticipate organizational modifications
- Advance personal knowledge base by pursuing continuing education to enhance professional competence
- Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards
- Represent organization at meetings and conferences as applicable
Knowledge, Skills, & Abilities:
- Knowledge of relevant state and federal laws/regulations, comparable programs, and policies
- Basic knowledge of principles, methods, and techniques of project management and change management
- Knowledge of community resources
- Ability to build working relationships with community partners
- Understanding of the nature of consumer engagement and vulnerable populations
- Refined interpersonal skills and a high level of emotional/social intelligence
- Familiar with organizations, institutions, health care environment, local municipal systems and services in Curry County, Oregon
- In-depth knowledge of regulations and procedures governing the OHP, Medicare, and other applicable health plans
- Critical attention to detail for accuracy and timeliness
- Ability to report to work as scheduled, and willingness to work a flexible schedule when needed
- Proficient in Microsoft Office Suite and Windows Operating System (OS)
- Training in or awareness of Health Literacy, Poverty Informed, Systemic Oppression, language access and the use of healthcare interpreters, uses of data to drive health equity, Cultural Awareness, Trauma-Informed Care, Adverse Childhood Experiences (ACEs), Culturally and Linguistically Appropriate Service (CLAS) Standards, and universal access
- Knowledge and understanding of how the positions’ responsibilities contribute to the department and company goals and mission
- Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse
- Awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices
- Excellent people skills and friendly demeanor
- Critical thinking skills of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Attention to detail and organization skills
- Ability to handle stress and sensitive situations effectively while projecting a professional attitude
- Ability to communicate professionally, both conversing and written
- Ability to work with diverse populations and interact with people of differing personalities and backgrounds
- Sensitive to economic considerations, human needs and aware of how one’s actions may affect others
- Ability to organize and work in a sensitive manner with people from other cultures
- Poised; maintains composure and sense of purpose
Working Conditions:
This position must have the ability to remain in a stationary position, occasionally move about inside the office to access office machinery, printer, etc., frequently communicate and exchange accurate information.
Work Condition: Hybrid work
Employee generally works within the interior of an office or remote work from home environment.
Employee frequently travels locally and is responsible for own transportation. Out of area travel may be required on occasion.
Hours of operations and specific staff scheduling may vary based on operational need.
The office environment is clean with a comfortable temperature and moderate noise level.
Exposed to:
Onsite: Cold/heat controls, close contact with employees and the public in office environment. Remote: Employee is responsible for maintaining a safe work environment that is conducive to successful productivity and work output.
Machines, equipment, tools, and supplies used: Constantly operates a computer or other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner.
May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.
Other Information:
This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of DOCS Management Services employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Salary : $26 - $33
