What are the responsibilities and job description for the COMPUTER SUPPORT SPECIALIST position at Doctors Hospital of Laredo?
Responsibilities
Doctors Hospital of Laredo, in Laredo, TX, is a 183-bed acute care facility that offers a range of medical services. You'll feel a difference when you walk in our doors. There's pride in the care we deliver and a commitment to serving Laredo's growing healthcare needs.
To learn more visit https://www.doctorshosplaredo.com
JOB SUMMARY:
The Computer Support Sepcialist is responsible for handling the activities and functions of the Doctors Hospital IS Support Center. Individual is responsible for maintaining and supporting all hospital standard PC hardware, software and peripherals. Serves as the 1st line of support for the Doctors Hospital and remote facilities user community. The CSS will manage the DHL IS Support Center calls\tickets and resolve issues remotely or by traveling to remote locations.
ESSENTIAL JOB FUNCTIONS:
- Installs/troubleshoots hardware and software independently and performs necessary research when appropriate to complete task in a timely manner.
- Tracking and documenting problem tickets through the use of the Ticket Tracking System.
- This individual will assess, evaluate and determine warranty status of hardware.
- Takes proactive measures to continue the maintenance and development of systems and client setups.
- Responds to all troubles reported to IS Helpdesk and makes necessary repairs or coordinates with supervisor or co-workers to resolve tickets.
Benefit Highlights
- Challenging and rewarding work environment
- Competitive Compensation & Paid Time Off
- Excellent Benefit Packages
- 401(K) with company match and discounted stock plan
- Tuition Reimbursement
- Career development opportunities across UHS and its 300 locations!
- HealthStream online learning catalogue with plenty of free CEU courses
- More information is available on our Benefits Guest Website: uhsguest.com.
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
If you would like to learn more about the position before applying, please contact Vanessa Martinez, Recruiter at vanessa.martinez@uhsinc.com and by phone at 956-523-2027.
Qualifications
MINIMUM QUALIFICATIONS:
- Bachelors or Associates Degree in related field or demonstrated work related experience in a customer service IT environment.
- Minimum of two (2) years' experience in computer hardware, software, and system administration.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
