What are the responsibilities and job description for the Front Office Manager position at Doctors of Physical Therapy?
About Us:
We are a boutique physical therapy clinic dedicated to personalized, hands-on care that helps our patients move better, feel better, and live healthier lives. Our warm, welcoming environment reflects our belief that healing happens best when people feel seen and cared for — and that starts at the front desk. We’re looking for a friendly, organized, and proactive Front Office Manager to be the face and heartbeat of our clinic operations.
Position Summary:
The Front Office Manager plays a critical role in delivering exceptional patient experiences by overseeing the daily administrative operations of the clinic. This includes managing the front desk, coordinating patient scheduling, handling insurance verification and billing support, and maintaining a smooth flow of communication between patients, therapists, and staff.
Key Responsibilities:
- Greet and check in patients with professionalism and warmth
- Schedule and confirm appointments using clinic software
- Handle phone and email inquiries; provide accurate information about services
- Verify insurance benefits and assist patients with questions related to coverage/billing
- Process payments, manage co-pays, and track outstanding balances
- Maintain accurate patient records and ensure compliance with HIPAA
- Order and manage office supplies and front desk inventory
- Coordinate communication between therapists, patients, and referral sources
- Support clinic marketing efforts, including review requests and social media coordination
- Identify opportunities to improve front office processes and patient satisfaction
Qualifications:
- Operational knowledge of a physical therapy or wellness setting preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Proficient in electronic medical records (EMR) systems and scheduling software
- Understanding of insurance verification and basic billing processes
- High level of professionalism, discretion, and attention to detail
- Ability to thrive in a small team and adapt to evolving needs
Why Join Us?
- Boutique environment with a focus on patient care, not volume
- Supportive, close-knit team
- Opportunity to contribute to a growing practice
- Employee wellness perks and professional development support
Please submit your cover letter and resume for consideration.
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to Commute:
- Franklin, TN 37067 (Required)
Work Location: In person
Salary : $18 - $20
