What are the responsibilities and job description for the Patient Service Representative (Ref# PAC25312) position at DoctorsManagement?
Patient Service Representative
Wonderful opportunity to work in a busy clinic that focuses on teamwork and providing superior patient care. Excellent work environment with great benefits, no weekends and time off around the holidays. We are a fast-paced and growing specialty practice looking for a dedicated multitasker and team player. You must have excellent customer service skills and be willing and able to learn all positions in front office, including but not limited to registration, check-in/check-out, referrals, insurance verification, authorizations, answering multi-line phones, scheduling appointments, and scanning medical records. As the first point of contact, this position plays a vital role in ensuring and exceeding the expectations of the patient.
Main Job Responsibilities:
- Make patients and visitors feel welcome, in person or over the telephone.
- Assist patients with scheduling appointments.
- Anticipate and address patients’ concerns in a kind and courteous manner.
- Answer patients’ account questions or route messages to other appropriate staff as applicable.
- Maintain accurate patient accounts by obtaining and updating personal and financial information.
- Collect patient payments.
- Ensure a tidy and inviting reception area.
- Follow HIPAA and OSHA rules and regulations.
- Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Follow policies and procedures; report needed changes.
Minimum Qualifications:
- High school diploma or equivalent.
- Prefer at least two years' experience in a medical office.
- Ability to work 7:30 a.m. to 4:30 p.m. 5 days/week.
- Experience with insurance eligibility and co-pay determination a plus.
Job Type: Full-time
Full-time Pay: $16.00- $19.00 per hour
Expected hours: Monday – Friday
36– 40 hours per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16 - $19
