What are the responsibilities and job description for the Customer Service Representative position at Document Management Incorporated?
Customer Service Representative
Document Management Incorporated
Shifts Offered:
· 7:00am – 4:00pm
· 8:00am – 5:00pm
· 10:00am – 7:00pm
Job Summary:
Document Management Incorporated is looking for a customer service representative with strong verbal and written communication skills along with a passion to help customers.
This is an ideal position for someone who is dependable and has experience in a fast-paced and high transaction environment. Previous experience working in banking, lending or insurance processing and/or customer service will make you a great fit with our team.
As a premier provider of nationwide vehicle and non-vehicle titling solutions, DMI specializes in lowering costs for organizations, improving customer service, and managing risk for individual companies that need a full complement of solutions.
Responsibilities and Duties:
· Ensuring exceptional customer service is provided to all individuals and businesses.
· Assisting customers throughout the entire titling and registration process.
· Ability to follow specific processes with appropriate pace to complete daily transactions.
· Handling customer needs via processing, emails, and phone conversations.
· Assisting team members throughout the workday to expedite paperwork and customer requests.
· Ability to problem solve and create solutions for customers in a timely fashion.
Qualifications and Skills:
· High school diploma or equivalent.
· Two years of general office experience, preferable in the banking, insurance or mortgage processing industries. In lieu of experience, recent college graduates are encouraged to apply.
· Excellent interpersonal skills, including the ability to establish and maintain relationships with DMI customers, jurisdictions, agents, and team members.
· The ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
· Ability to multi-task and adapt to a changing work schedule and responsibilities.
Job Type: Full-time
Pay: $3,416.67 - $4,583.33 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $3,417 - $4,583
