Billing Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Billing Specialist, you are responsible for ensuring accurate and timely billing of our customer accounts. Critical components of this job include sales contract review for billing and revenue implications, contract entry into the billing system, and invoice creation and analysis. A strong foundation and experience in working with billing or financial systems is essential. In addition, this position will require great attention to detail and the ability to deliver results under deadlines. This role works as a member of the Accounting team, and collaborates closely with Sales, Revenue, and the wider Accounts Receivable team. 

This position is an individual contributor role reporting to the Billing Supervisor.

Responsibility

• Review contracts and ensure customers are properly set up and invoiced in the billing system
• Ensure that billing is set up to meet Revenue Recognition and other Accounting Policies
• Address and handle non-standard, complex billing, specifically including Professional Services billing
• Work across departments to research and resolve escalated customer disputes and exceptions on billings
• Drive process improvements including working with business partners and other departments
• Work with other departments on the development and implementation of improvements to billing and accounting systems
• Support audit requirements on a quarterly basis
• Perform special projects as requested

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree or Accounting qualifications 
• 4 years of broad experience within accounting and billing environment

Preferred

• 2 years of broad experience within accounting and billing environment at a software company or in a subscription billing environment
  PC proficient 
• Ability to thrive in a fast-paced, dynamic setting
• Ability to work in multiple systems and quickly move from one system to another
• Experience with Oracle or other large ERP systems
• Strong experience with Microsoft Excel and Word
• Understanding of GAAP and Audit concepts and requirements
• Interest and aptitude to work with high volume of data processing
• Ability to function independently as well as with a team effectively
• Well-developed problem-solving and analytical skills
• Ability to discern alternatives and make objective recommendations
• Ability to effectively work with other business groups to accomplish goals
• Excellent communication skills in dealing with internal and external customers
• Oral and written communication skills to interact with upper levels of management

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $31.44/hour - $44.74/hour

Illinois and Colorado: $28.99/hour - $37.72/hour

Washington and New York (including NYC metro area): $28.99/hour - $40.89/hour

This role is also eligible for bonus and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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Salary : $29 - $45