Recruiting Coordinator

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Recruiting Coordinator, you will work closely with our Recruiters to support all scheduling and administrative processes. Recruiting Coordinators (RCs) are the backbone of the recruiting team, following the candidate process every step of the way. In this role, you will be responsible for ensuring a seamless interview process for each candidate you work with. You are the face of Docusign and represent our company’s image to prospective employees. You provide exceptional customer service and work professionally, efficiently, and meticulously.

This position is an individual contributor role reporting to the Lead, Recruiting Coordinator.

Responsibility

• Schedule candidate interviews (phone, virtual and occasional onsite) by coordinating with recruiters, candidates, hiring managers, and interviewers in both the LATAM and NA regions
• Serve as point-of-contact for candidates and interview teams regarding interview schedules, changes, and triage, using different modalities such as Slack, text, email and phone
• Maintain appropriate, timely tracking of candidates as they move through the recruiting process within the Applicant Tracking System (ATS)
• Utilize the Service Now ticketing system to track, manage and resolve scheduling request tickets
• Support other recruiting-related administrative tasks as necessary
• Support recruiting events such as networking happy hours, sourcing jams, recruiting offsite events, batch day interviews, etc
• Provide knowledge and training on operational processes and applications as it relates to the scheduling and operations of the Recruiting team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS or AA degree or relevant work experience
• 2 years of professional work experience
• English language fluency is necessary to operate effectively in this role

Preferred

• Previous experience scheduling interviews, calendar management or complex meeting planning
• Previous experience working with an Applicant Tracking System (specifically, iCIMS) or ticketing system (specifically, ServiceNow)
• Ability to provide exceptional, consistent customer service to internal and external clients
• Self-directed problem solver with a desire to contribute to the organization’s reputation and success
• Solid computer skills, including experience with Google Products (Gmail, Docs, and Sheets) 
• Strong customer service skills 
• Must have strong attention to detail

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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