What are the responsibilities and job description for the Technology Specialist position at Dodge County Schools?
DODGE COUNTY SCHOOL SYSTEMS JOB DESCRIPTION
Technology Specialist
Position : Technology Specialist
Reports To : Technology Director
Status : Full-Time (210 Days)
Closing Date : Until Filled
Location : Central Office
KNOWLEDGE, SKILLS AND ABILITIES
Good knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office and Google Suite; thorough knowledge of methods and techniques used to maintain and repair computer equipment; ability to carry-out maintenance plans and repair schedules for technical resources; knowledge of the ticket tracking application; ability to communicate effectively orally and in writing, understand and execute oral and written instructions; ability to work with minimal supervision and organize workload; must have excellent interpersonal and customer service skills, be able to listen, understand and analyze problems.
GENERAL RESPONSIBILITIES
Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology.
- Providebasicon-goingfirst-linetechnicalsupporttoschoolstaffand
- Troubleshootandrepairminorcomputerandperipheralequipmentproblems / issues.
- Managementofaccountsandreportingfunctionsforselectinstructional
- Supportschooluserswithnetworkaccessissuesandresetpasswordsas
- Installandcustomizenewcomputerswithsitebasedsoftware / drivers;upgrade / update software as
- Providelogisticalsupportfornewcomputersandperipherals(physicalsetup& placement).
- ProvideInstructionalSupportforteachersand
- Coordinatecomputerhardwarerepairsrecordsforthe
- Documentallworkperformedandenterrequestsfornewservicesfromtheschoolinthe Technology Help Desk
- Providelogisticalsupportfornewdeliveriesonphysicalset-upand
- Maintaintechnologyinventoryrecordsforthe
- Prepare and support technology for online
- Participateinon-goingtechnicalsupport
- Manage and assist with Network
- Familiar with G Suite
- Carriesoutotherdutiesasassignedand / orneededbytheDirectorof Technology
Requirements / Preferences
High School Diploma / GED Required
Valid Georgia Teaching Certificate (preferred)
Clear state / federal background check required
Experience providing technical support on a variety of hardware, software and operating systems.
Experience in Education preferred
