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Technology Specialist

Twiggs County Public Schools
Jeffersonville, GA Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/25/2025
  • Provide technical assistance to end-users.
  • Utilize remote access software to view user's desktops in order to troubleshoot and solve issues.
  • Utilize trouble ticket software to log and document Help Desk inquiries.
  • Submits daily work summaries, including observations and / or reports, to central office management.
  • Adds users to Active Directory, Google, and other centralized solutions.
  • Unlock / reset passwords on Active Directory accounts.
  • Installs, maintains and repairs computer hardware, software, telephones and peripherals.
  • Performs preventive maintenance procedures on computers and peripherals as needed.
  • Closes trouble tickets by providing detailed information as to how problems were solved.
  • Utilizes and maintains Board-issued equipment and materials in a responsible and reliable manner.
  • Assists in evaluation of hardware and software to determine needs, improvements and upgrades.
  • Provides troubleshooting assistance to students, stakeholders and other staff members.
  • Installs, configures, and maintains telephones, workstations, printers, and software applications.
  • Monitors use of technology in schools and forward observations to supervisor.
  • Maintains workstation updates on workstations.
  • Applies uniform naming conventions for all hardware as outlined by management staff.
  • Attends classes, seminars and conferences to enhance knowledge and provide enhanced services.
  • Researches new innovations for solving current issues.
  • All other duties as assigned.

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