What are the responsibilities and job description for the Guest Services Representative position at Dodgers Brand?
Title: Guest Services Representative (seasonal Mar-Nov)
Department: Security & Guest Services
Reports to: Manager, Guest Services, Ushers & Ticket Takers
Status: Part-Time, Seasonal, Union
Pay Rate: $19.00 - $22.35/hour*
*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.
The Guest Service Representative is responsible for providing outstanding customer service by greeting fans, scanning tickets throughout the stadium, assisting guests to their seats, posting at such areas as the elevators, passgates, stairwell, escalators & suite level areas. GRS’s will also provide directions to the stadium’s concessions, seating areas, souvenir locations and other duties as assigned.
Essential Duties/Responsibilities:
- Greet guests attending all stadium events
- Input/scan all tickets or vouchers
- Assist guests in seat locations, resolving customer service concerns and provide general information
- Perform pre-game, in-game and post-game duties
- Provide assistance to guests with special needs
- Maintain a visible presence and monitor assigned sections
- Guide guests to exits or provide other assistance/instructions in case of an emergency
- Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior and reporting it according to policy and procedure
- Work collaboratively with all staff and stadium partners
- Assist in with crowd management efforts
- Perform other duties as assigned
Basic Requirements/Qualifications:
- High school diploma, GED or the equivalent
- Customer service experience preferred
- Must be able to be provide courteous, polite and respectful service to all guests
- Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees
- Ability to adhere to department standards pertaining to attendance, performance and conduct
- Ability to walk, climb stairs and stand for extended periods of time
- Able to work evenings, holidays and weekends as needed
- Bilingual skill is preferred
Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:
MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.
LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that the Organization obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States.
LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact pops@ladodgers.com.
Salary : $19 - $22
