What are the responsibilities and job description for the Guest Services Representative position at Los Angeles Dodgers?

Title : Guest Services Representative (seasonal Mar-Nov)

Department : Security & Guest Services

Reports to : Manager, Guest Services, Ushers & Ticket Takers

Status : Part-Time, Seasonal, Union

Pay Rate : $19.00 - $22.35 / hour

Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

The Guest Service Representative is responsible for providing outstanding customer service by greeting fans, scanning tickets throughout the stadium, assisting guests to their seats, posting at such areas as the elevators, passgates, stairwell, escalators & suite level areas. GRS's will also provide directions to the stadium's concessions, seating areas, souvenir locations and other duties as assigned.

Essential Duties / Responsibilities :

Greet guests attending all stadium events

Input / scan all tickets or vouchers

Assist guests in seat locations, resolving customer service concerns and provide general information

Perform pre-game, in-game and post-game duties

Provide assistance to guests with special needs

Maintain a visible presence and monitor assigned sections

Guide guests to exits or provide other assistance / instructions in case of an emergency

Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior and reporting it according to policy and procedure

Work collaboratively with all staff and stadium partners

Assist in with crowd management efforts

Perform other duties as assigned

Basic Requirements / Qualifications :

High school diploma, GED or the equivalent

Customer service experience preferred

Must be able to be provide courteous, polite and respectful service to all guests

Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees

Ability to adhere to department standards pertaining to attendance, performance and conduct

Ability to walk, climb stairs and stand for extended periods of time

Able to work evenings, holidays and weekends as needed

Bilingual skill is preferred

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts :

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LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that the Organization obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States.

LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact pops@ladodgers.com.

Salary : $19 - $22

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