Front Desk Associate (pet industry)

OVERVIEW

Dog & Hydrant in Windsor is looking for new professionals to join our team! Our business is growing quickly and we are seeking additional crew members to join our top-rated, high-end dog spa in the heart of Sonoma County. Dog & Hydrant maintains a welcoming and professional environment while providing premium dog grooming in a timely manner. In peak season, we provide services for 50 dogs a day. At D&H we use only state-of-the-art equipment and have an impressive new facility unlike any other in Northern California. We recently expanded our original location to include Self-Wash stations, a separate Cattery, and have doubled the retail floor in our Boutique. Please visit our website at dogandhydrant.com and also view our excellent reviews on social media to get a better feel for our business practices. Dog & Hydrant is proud to have been awarded the title of Sonoma County's Best Dog Groomer in 2020 and 2022 by the Press Democrat. Join our team and work with some of the best in the industry! D&H is currently hiring for the position of Front Desk Associate.

FRONT DESK ASSOCIATE

D&H is seeking a full-time Front Desk Associate. Base compensation is $19-$21 hourly (based on experience), plus generous tip-shares that typically add an additional $1-$3 per hour on average (after training). We do not work on commission. Overtime hours are regularly available, but are optional and not required. Dog & Hydrant employs a full-time bathing and grooming staff, along with multiple front desk personnel. Exciting advancement opportunities will be available as our business continues to grow.

The required shifts for this position are as follows:

• Full-Time: Tuesday through Friday, 7:45am to 4:15pm, and Saturday, 8:45am to 5:15pm.
• Saturdays are required for this position.
• Overtime hours are regularly available but are not mandatory.
• A schedule with minor modifications to the start/finish times could be accommodated for the right candidate.

**If you would like to be considered for this position, please include your resume and a short cover letter with your application.**

DUTIES OF THE POSITION

• Help oversee daily operations throughout the retail Boutique and Grooming Salon
• Greet and check-in pet clients for their spa appointments
• Monitor and help maintain inventory needs
• Process wholesale deliveries
• Merchandising, stocking, and facing retail products
• Facilitate and help oversee the timely completion of spa services by the groomers
• Communicate finish times to owners and check them out at pick-up time
• Offer support in all areas of the business; the Salon, at the Front Desk, and in the Self-Wash.
• Answers phone calls
• Recommend appropriate services and suggest retail products to customers
• Perform dog-fittings for clothing, collars, and harnesses
• Help maintain an appealing retail floor appearance
• Stay up-to-date and knowledgeable on pet-related products and news
• Work efficiently and multi-task in a very fast-paced environment
• Manage stressful situations with grace

REQUIREMENTS

• General computer literacy and typing proficiency
• Take pride in customer care and satisfaction
• Ability to handwrite in a clear, legible fashion
• Proactive problem-solving and conflict resolution with both customers and co-workers
• Impeccably detail-oriented
• Able to multitask in a fast-paced environment
• Excellent time management skills
• Take to new tasks quickly with proper training
• Maintain a generally positive attitude with open communication
• Willingness to work hard and occasionally get dirty
• Flexible with schedule/availability
• Be on-time, reliable, and responsible for your shifts
• Have a professional, positive demeanor and be willing to work as a team
• Ability to keep detailed and accurate notes
• A drive to elevate your career
• Must have a deep love and respect for animals
• Ability to safely lift 30lbs
• Must be 18 years of age
• Legally able to work in the US
• Clear background check
• Working Saturdays is required

PREFERENCE WILL BE GIVEN TO APPLICANTS WITH EXPERIENCE IN THE FOLLOWING:

• Merchandising
• Point of Sale Software
• Working in a Team Environment
• Animal Handling
• Pet Retail
• Veterinary/Grooming Related Work-History

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $19 - $21