What are the responsibilities and job description for the Front Desk Agent position at The River Electric?
Front Desk Agent
Location: River Electric, Guerneville CA
Position Type: Full-Time / Part-Time
*Includes Tips
Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in providing exceptional customer service. This position involves handling check-ins and check-outs, managing reservations, answering inquiries, and ensuring a smooth and welcoming experience for all guests.
Key Responsibilities:
- Guest Services:
- Greet guests warmly upon arrival and assist with check-in/check-out procedures.
- Provide information about hotel amenities, local attractions, and services.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Reservations & Operations:
- Manage bookings, cancellations, and modifications using the hotel’s reservation system.
- Process payments, handle deposits, and ensure accurate billing.
- Maintain a clean, organized, and professional front desk area.
- Communication & Coordination:
- Answer phone calls and respond to guest inquiries via email or in person.
- Coordinate with housekeeping, maintenance, and other departments for guest requests.
- Monitor room availability and update status as needed.
Qualifications & Skills:
- Prior experience in hospitality, customer service, or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently under pressure.
- Familiarity with hotel management software (e.g., Opera, PMS, or similar) is a plus.
- Availability to work nights, weekends, and holidays as required.
Why Join River Electric?
- Competitive pay and benefits
- Opportunities for career growth in hospitality
- Employee discounts on stays and dining
- Positive and team-oriented work environment
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 18 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $20 - $22
