Front Desk Receptionist

Are you a people person with a heart for hounds? Do you thrive in a fast-paced environment where every bark is music to your ears? If so, we’ve got the paw-fect position for you as a Dog Kennel Receptionist!

As the welcoming face of our furry haven, you’ll be responsible for greeting both two-legged and four-legged visitors with warmth and enthusiasm. From scheduling appointments to answering phone calls and emails, your organizational skills will keep our kennel running like a well-oiled machine. Plus, your knack for multitasking will come in handy as you juggle check-ins, check-outs, and cuddle sessions with our canine guests. We are looking for someone that aligns with our 12 attributes to create the best CARE (Compassion, Acceptance, Respect, Excellence) Team possible.

Our 12 Attributes:

• Being nice and caring about not only the dogs and clients, but also each other, and not contribute to unnecessary gossip, complaining, or drama
• Providing exceptional care and going above the standard to create a positive experience for every dog and client
• Paying attention and taking pride in a job well done by being self sufficient and independent worker while also being a team player
• Following company policies and procedures
• Have a positive, outgoing demeanor and a good sense of humor
• Professional communication and the ability to listen openly without judgement
• Valuing the safety of every dog, team member, and client
• Being dependable, punctual, and flexible
• The ability to solve problems, be resourceful, collaborate, think outside the box, but also willing to learn new things
• Taking responsibility for, and being mindful of your words, actions, and how you treat others
• Respecting company equipment, supplies, and resources provided
• Willing to get dirty, wet, cold, sweaty, or tackle gross messes

Requirements:

• Background check
• Observational Skills
• Selling Retail
• Effective Communication
• Patience and Compassion
• Physical Stamina
• Problem Solving
• Teamwork
• Knowledge of Animal Behavior
• Attention to Detail
• A genuine love for dogs (and maybe a few scratches behind the ears wouldn’t hurt).
• Exceptional customer service skills, because even the most discerning doggos deserve a warm welcome.
• Strong communication skills to handle inquiries, reservations, and the occasional canine conversation.
• Ability to remain calm under pressure (ever tried calming down a pack of excited pups? It’s an art).
• Basic computer proficiency to navigate our reservation system and update customer records.

Perks:

• Unlimited cuddles and kisses from our furry residents (warning: you may become a certified dog magnet).
• Access to the latest in squeaky toy technology (because every pup deserves a good squeak).
• A supportive team of fellow dog enthusiasts who understand that sometimes, a puppy cuddle is the best stress reliever.
• Opportunities for advancement (because who knows, you might just become the next Dog Whisperer).
• Tips
• Bonuses
• Commission
• 12 weeks paid parental leave
• Discounts on retail, boarding, daycare, and more!
• 1 paid day off per year, plus more for volunteering at our local animal shelter
• 3 day work weeks (when applicable)
• Flexible Scheduling

Responsibilities

• Admins control the flow of the day with the schedule. Knowing which dogs can kennel, which dogs can only be in open room, which dogs can only be in zen dens, etc. Admins make sure the schedule flows well to set the rest of the team up for success. If reservations don’t get scheduled, even one unexpected dog can throw the whole day off.
• Admins answer phone calls, respond to texts and emails, and greet clients as they come into the facility. Admins are the first person clients see when they walk into the facility, so you must be presentable, warm, friendly, and professional. Calls should always be answered immediately, or responded to once a previous call is finished. Emails needs to be responded to within an hour. Texts should be responded to immediately.
• Making sure the front is fully stocked at all times makes it so clients are more willing to buy retail. When we are running low on something, inform management so we can reorder products.
• Every weekday morning, the manager on duty will fill out the groups for the day on the board and post a photo to the Slack channel titled Report Card List & White Boards. When the manager does that, the admin is to copy the groups from that and write them down on the report card list. Double check that every dog on the schedule for that day is on the report card list. Only daycare dogs get a report card, so it’s important to know what dogs are daycare and what dogs are boarding.
• Admins are handling all client transactions from checking dogs in and out, charging cards on file for reservations, and making sure all clients are charged appropriately. When things are not charged appropriately, this can have a big impact on the business and client relations.
• As an admin, one of the most important responsibilities is selling retail. Retail in a small business can be the difference between meeting our monthly goals or not. Every admin is to sell a minimum of $350 per day to reach these goals. Having a discussion with every client about what food their dog is currently eating, reminding membership clients of their membership discounts, or even talking with clients about thier dogs habits can lead to an opportunity to sell something. These goals are acheivable. Make sure to let management know if there is something a client requests we start carrying so we have that opportunity for a sale.

So, if you’re ready to combine your love for dogs with your passion for customer service, apply now! Who knows, you might just find yourself in the company of some paw-some coworkers and a whole lot of wagging tails.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Overnight shift
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $15