Dog Park Manager

We are looking for someone with dog daycare experience, multiple years in the dog industry, and knowledge of leading a team of dog professionals. We are looking for someone who knows dog body language, has dog pack play experience, and is self-motivated with experience leading a team and keeping focused on the tasks.

Responsibilities:

Operational Oversight:

• Manage and supervise daily operations of the facility.
• Implement and enforce standard operating procedures for the care, feeding, and playtime activities of dogs.
• Ensure cleanliness, hygiene, and safety standards are maintained throughout the facility.

Team Management:

• Recruit, train, and supervise a team of dog professionals.
• Schedule and assign team duties to ensure adequate coverage and quality care for all dogs.
• Conduct regular performance evaluations and provide constructive feedback.

Customer Service:

• Interact with pet owners to understand their specific needs and preferences.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Foster positive relationships with clients to enhance customer satisfaction and loyalty.
• Address any dog concerns with all humans in the facility quickly and calmly.

Financial:

• Properly track usage of services in the facility to make sure all services are being billed properly.
• Making sure that we receive payments for all services before service is rendered.

Health and Safety:

• Monitor the health and well-being of all dogs in the facility.
• Implement and enforce health protocols, including vaccinations and hygiene practices.
• Respond effectively to any emergencies or medical issues, coordinating with veterinary services as needed.
• Ability to respond to emergencies both in the park and with our remote team of pet professionals.

Facility Maintenance:

• Oversee maintenance of the facility, ensuring a clean and safe environment for dogs and team.
• Manage inventory of supplies, including food, bedding, and cleaning materials.
• During an emergency solve for all humans and dogs exiting the park in a organized method.
• Coordinate repairs and upgrades as needed.

Marketing and Business Development:

• Collaborate with the marketing team to promote the facility and attract new clients.
• Develop and implement strategies to increase revenue and collaborate with marketing around special promotions and events.
• Stay informed about industry trends and implement innovative services to enhance the facility's offerings.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $18 - $24