Front Desk Receptionist

Dog Daycare Pet Parent Reception

Dogtopia of Berkeley Heights

Description: 15-25 hours a week. AM shift starts promptly at 7 am to noon. Pm shifts available that starts at 3:00-7:15pm. Saturdays 8:45-5:15. This is NOT a seasonal temporary job and requires extensive training

About the Front Desk Role: not a seasonal job

· A positive, friendly and energetic personality who can multi task and loves a fast paced environment

· Enthusiastically greet and attend everyone and every dog that is comes in and out of daycare, boarding or spa.

· Answer Pet Parent questions over the phone and in person and conduct tours and explain benefits of dog daycare and enthusiastically explain the benefits of daycare.

· Check pups in and out of daycare, boarding and spa, sell treats and special events at drop off, schedule next day of daycare or boarding reservations. Ability to toggle across multiple platforms at once and attn to detail on pricing and billing.

Must be able to stand while greeting the parents, and take their dogs at lobby or possibly dogs curbside and escort them to and from their playrooms. Dogs range from 5 lbs to 150 lbs.

· Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.

-Check dogs in and out of daycare, boarding and spa and accurately charge the customer.

-Check voicemails, emails and texts incoming and outgoing. Communicate any concerns and notes with pet parent in real time.

-Following up with Leads to schedule the pups evaluation and convert them to a member!

· Communicate with canine coaches about schedules of in and out of playrooms and spa.

· Log all notes from canine coaches about pup’s behavior or activities as well as log in owners notes after every conversation.

Ability to stay organized and calm in dynamic fast paced environment.

Cleaning includes, mopping, sweeping, disinfecting front work area and counter tops clean and tidy.

About YOU:

· You are obsessed with dogs!

· You are 18 with a strong work ethic who is reliable and punctual with reliable transportation.

· You’re fast-paced and love to stay busy. You are able to stand and physically interact with dogs of all sizes

· You thrive when you have multiple tasks at once.

· You enjoy meeting and interacting with new people and can make relationships quickly.

· You like to work with others and being a part of a team.

· You’re lively, enthusiastic, friendly and a very strong communicator.

· Ability to work flexible days and hours, including holidays and Saturdays. Shifts start at 7 am and end at 7pm.

·

About US:

· Dogtopia is the leading destination for dog daycare, boarding, and spa services. Our mission is to provide safe socialization, exercise and education at our modern, open-play facility. The dog’s safety is our top priority! We are also proud to be deeply invested in the dogtopia foundation with initiatives that enables Dogs to Positively Change Our World. A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We are a unique breed. We love and care for our Pet Parents pups like they are our own. We provide you with the industry's best training in dog behavior and care. You have can make it the Most Exciting Day Ever for every dog in your care. It’s always bring your dog to work day!

Understanding our Dogtopia-isms As Dogtopians the rules we live by are:

· We LOVE life unconditionally like a dog.

· We STAY loyal to our pack.

· We CHASE the absolute highest standards of safety.

· We PLAY to our fullest potential.

· We TREAT every day like It’s the Most Exciting Day Ever!

Compensation:

$15.50/hr to start. Increase available after training and proven work ethic.

Job Type: Part-time

Pay: From $15.50 per hour

Expected hours: 16 – 25 per week

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends

People with a criminal record are encouraged to apply

Application Question(s):

• Are you looking for a seasonal or long term (over 6 mos) position
• Are you able to commit to a minimum of 3 shifts a week including rotating weekends?

Experience:

• sales and customer: 1 year (Required)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Berkeley Heights, NJ 07922 (Required)

Work Location: In person

Salary : $16