General Manager - Dog Daycare Facility

General Manager (GM)

Dogtopia of Deer Park is searching for a dynamic and motivated General Manager to lead our team and oversee all aspects of daily operations. We are looking for a leader with a strong passion for dogs and an even stronger commitment to cultivating a positive, collaborative workplace. The ideal candidate will take ownership of the overall financial health of the business, inspire and develop the team, and consistently anticipate and address operational needs.

Responsibilities:

Leadership and Team Development

• Lead, inspire, and manage the entire team to deliver a best-in-class experience for dogs and their pet parents.
• Recruit, retain, and develop team members with a focus on career growth and engagement.
• Promote a positive, solutions-focused work environment and proactively address daily challenges.
• Mentor Operations Manager, Assistant General Managers (AGMs) and team members, empowering them to take ownership of their roles.

Operational Excellence

• Oversee all daily operations to ensure smooth, efficient functioning across daycare, boarding, and spa services.
• Independently manage and solve operational issues as they arise, and partner with ownership to enhance or adjust processes.
• Ensure adherence to Dogtopia’s safety, cleanliness, and wellness standards, holding the team accountable to these core values.
• Maintain organized and effective operational systems to ensure a safe, clean, and welcoming facility.

Financial Management

• Take full responsibility for the financial health of the business, setting and achieving revenue goals.
• Monitor and optimize key performance metrics, including customer satisfaction, retention, and add-on sales.
• Oversee inventory, payroll, and other budget items, ensuring financial efficiency and stewardship.
• Report on business performance to ownership with a high-level view, offering insights and recommendations.
• Research and implement additional revenue streams – grooming and training

Customer Engagement and Communication

• Serve as a point of contact for pet parents, fostering an environment of trust, safety, and exceptional service.
• Lead the team in maintaining a welcoming and organized front desk, ensuring all customer interactions are friendly, informed, and proactive.
• Promote a positive customer experience through regular engagement, updates, and proactive communication about pet needs and behavior plans.

Qualifications:

• High School Diploma required, bachelor's degree in animal science, business, communications or related field preferred along with 5 years of proven leadership experience.
• Proven experience in managing operations, preferably in a pet care, hospitality, or customer-facing business.
• Strong financial acumen and experience managing budgets and business metrics.
• Demonstrated ability to lead, motivate, and develop teams.
• Exceptional organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• A solutions-oriented, positive outlook with adaptability to handle day-to-day challenges independently.
• Ability to work flexible hours, including evenings, weekends, and holidays to meet business needs

Compensation:

• Competitive base salary with performance-based quarterly bonuses. Total compensation $50,000 - $70,000/year

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Please describe your leadership experience
• What assets will you bring to this role?
• Please describe any pet care or dog experience that you have

Ability to Relocate:

• Deer Park, IL 60010: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000