What are the responsibilities and job description for the Customer Service Banker position at Dogwood State Bank?
Position Summary
The Bank Teller is responsible for providing excellent customer service, conducting financial transactions accurately, and promoting bank products and services. The ideal candidate should possess strong interpersonal and communication skills, attention to detail, and a solid understanding of banking procedures.
Key Responsibilities:
- Customer Service: Greet customers in a friendly and professional manner, understand their needs, and provide appropriate solutions. Assist customers with account inquiries, deposits, withdrawals, and other general banking transactions. Maintain a high level of customer satisfaction by promptly resolving any issues or concerns.
- Cash Handling: Accurately count, receive, and disburse cash, checks, and other financial instruments. Ensure cash drawer balances at the beginning and end of each shift, following the bank's cash handling policies and procedures.
- Transaction Processing: Perform various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler's checks. Ensure all transactions are processed accurately, efficiently, and in compliance with regulatory requirements.
- Recognize and use cross-sales opportunities to generate qualified referrals.
- Have responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and deterrence of money laundering or other unlawful activities.
- Perform other duties as assigned.
