What are the responsibilities and job description for the Customer Service Representative - Full Time position at Dohrn?
Overview
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL.
Hours: Monday - Friday, Between 7:00am to 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
Position Summary:
To provide exceptional Customer Service.
Responsibilities
Essential Functions:
• Answer customer calls and questions• Monitor the call queue to ensure that department is meeting goal times• Respond to emails received in the customer service ticket box• Respond to emails received in the pick- up ticket box• Respond to Customer Queries on Web Chat• Trace and monitor critical accounts to ensure on-time delivery• Create monthly service reports for customers• Problem-solve customer issues that arise throughout the day• Rotate as Receptionist• Answer all phone calls coming in to the Corporate Office by operating the switchboard• Greet Visitors and applicants as they enter and assist them with their needs• Customer database maintenance• Complete pick-up logging• Stuff and mail all paper invoices to customers• Prepare weekly timecards and various outgoing mailings• Perform other duties as needed
Qualifications
Minimum Requirements:
• High School education or equivalent• Excellent Customer Service & Telephone Etiquette• Excellent communication skills- verbal and written• Excellent Mindset• Detail-oriented• 45-50 WPM typing skills• Proficient in Microsoft Excel• Ability to work in a team as well as independently• Excellent attendance
Working Conditions/Physical Requirements:
• Primarily sedentary work, which involves sitting most of the time• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;• Visual Acuity including regular use of items including a computer screen or monitor• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers• Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
Salary : $18
