What are the responsibilities and job description for the Customer Service Rep position at Dojo Verdance Inc?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. The ideal candidate will possess strong communication skills, a collaborative spirit, and the ability to analyze customer needs to deliver tailored solutions.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services, addressing any questions or concerns.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling.
- Maintain detailed records of customer interactions and transactions using computerized systems.
- Analyze customer feedback and trends to improve service delivery.
- Assist in the resolution of customer complaints, ensuring a positive experience.
- Participate in training sessions to enhance product knowledge and service skills.
Skills
- Experience in a call center environment is preferred.
- Proficiency in English is required; multilingual or bilingual capabilities are a plus.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Excellent collaboration skills, working effectively with team members across departments.
- Ability to analyze information quickly and provide effective solutions.
- Previous experience in customer support is highly desirable.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18 - $24
