What are the responsibilities and job description for the Customer Service Representative position at Doka Group?
Job Description
The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.
Responsibilities :
- Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
- Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
- Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
- Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
- Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
- Manage back orders, track insufficient inventory, and coordinate with logistics / operations for timely procurement and equipment transfers.
- Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
- Support additional logistics and operations tasks as needed to ensure efficient regional operations.
Other Responsibilities / Peripheral Functions
Qualifications
Additional Information
Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick / personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.
If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.
Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.
Please submit your resume and apply now.
External candidates must be authorized to work for any employer in the USA.
