What are the responsibilities and job description for the Customer Success Specialist position at DollarDays?
Customer Success Specialist
As a Customer Success Specialist at DollarDays, you will be responsible for building and maintaining strong relationships with our customers to improve customer satisfaction and loyalty. You will proactively reach out to customers, provide guidance on products, resolve escalations, address potential concerns, and collaborate with internal teams to enhance customer satisfaction. The role will involve collecting valuable feedback, responding to customer requests and offering solutions, all while delivering an exceptional customer experience. This is an in-office position, Monday through Friday, 7 : 30am to 4 : 30pm.
What YOU will be doing :
- Relationship Management : Build and maintain strong, long-lasting relationships with customers by addressing questions and concerns as they arise.
- Customer Advocacy : Act as the voice of the customer within the company, providing feedback to the sales, services and product teams to drive continuous improvement.
- Escalation Management : Address customer complaints as they emerge, providing advanced support to ensure prompt resolutions and uphold high levels of customer satisfaction.
- Documentation : Monitor and document customer interactions, address them proactively, and report internally on customer risks and opportunities.
- Cross-Functional Collaboration : Collaborate with sales, purchasing, marketing, and support teams to ensure a cohesive and exceptional customer experience.
- Customer Outreach : Engage with customers through calls, emails, or chat to check on their satisfaction, answer questions, and offer solutions before issues arise.
- Upsell Opportunities
Identify opportunities to suggest additional services or products that could enhance the customer's experience.
What YOU Bring :
Why YOU will LOVE being part of the DollarDays Team :
Who We Are : At DollarDays, we're on a mission to empower those who are making a difference. Since 2001, our dedicated team has supported leading nonprofits, schools, and philanthropic organizations by providing essential wholesale goods to fuel their impactful missions. Through personalized support and strategic partnerships, DollarDays equips community heroes with the resources they need, while fostering dignity for those who need it most.
Ready to Make a Difference? If you're ready to join a team where your passion meets purpose, we want to hear from you! Apply now to become part of our team at DollarDays and embark on a rewarding journey of growth, impact, and fulfillment.