What are the responsibilities and job description for the Customer Success Specialist position at The Center for Orthopedic and Research E?
Job Description
Job Description
Benefits :
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24 / 7 to provide support
Employee Appreciation Days
Employee Wellness Events
Minimum Qualifications :
Prior experience in health care is preferred. Prior support experience is preferred
Experience with and knowledge of smartphones and computer technology.
Computer skills necessary to function in web applications and support software.
Excellent communication and customer service skills.
Essential Functions
Responsible for responding to all customer requests via email or phone in a timely manner.
Assist patients with clinical program enrollment and registration.
Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels.
Communicate with patients in a kind, patient, and empathetic manner.
Create and promote a positive patient experience.
Provide basic support to patients for smartphone application installation and activation.
Assist patients with basic troubleshooting.
Escalate product issues to appropriate team members.
Fully investigates product issues to assist technical team in troubleshoot
Utilize proper software and tools to maintain records and access technical information
Accountable for all required record-keeping
Collect, analyze, and report on support metrics.
Participate in the creation and continuous improvement of documentation and processes
Build relationships and foster teamwork with team members, leadership, and other departments.
Maintain a HIPAA-compliant environment.
Perform additional duties as assigned.
About us :
The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona : The Best of Arizona Businesses!?
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