Wardrobe Seamstress - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Wardrobe Seamstress who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Wardrobe Seamstress checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the park with comfortable themed costumes to all Dollywood, Dollywood Splash Country, and Dollywood Resorts Hosts, in a timely manner in order to create memories worth repeating for our Guests.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Issue, fit, and alter costumes to the host in a timely manner
• Produce Costumes at least three costumes per day while on production
• Cut costumes by patterns using electric cutters with fabric six layers thick
• Wash and dry costumes daily, up to sixteen loads a day, fold, and place back in stock
• Assist with Entertainment costume production, alterations, and laundry
• Keep a clean organized work area to produce costumes daily. Iron with an industrial stem iron
• Stock shelves with rolls and bolts of Fabric up to 50 lbs
• Operate sewing machines, serge’s, electric scissors, and heat seal machine
• Able to copy forms and documents using a printer
• Able to input data on a computer

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High School Diploma or GED
• Must be at least 18 years of age
• At least 5 years’ experience that demonstrates the successful execution of similar duties and responsibilities in a commercial/industrial environment to include the use of required tools and sewing equipment
• Must speak and write English with the ability to understand and follow written and/or oral instructions to communicate effectively with other employees and guests
• Skills include sewing, reading pattern instructions, altering costumes, and repairing costumes
• Must be capable of producing three costumes per day
• Must have organizational skills
• Must have good customer service skills
• Must be able to answer phones, make appointments, take down and communicate messages and file papers
• Must be able to learn computer and printer equipment

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to manage frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to display and live out Servant Qualities by being patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Able to hear, see and speak
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees
• Able to have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long (8 hrs.)/short periods
• Able to bend and /or stoop for long /short periods
• Able to comprehend instructions and retain information
• Able to tolerate a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to report to work without being under the influence of or smelling of alcohol
• Able to lift up to 50 pounds
• Able to perform other duties as assigned
• Able to climb a 6-foot ladder
• Able to communicate effectively using standard English grammar and punctuation

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.