What are the responsibilities and job description for the Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round position at Dollywood?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Room Inspector who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Room Inspector checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the Room Inspector is responsible for the inspection of all areas in a unit and public spaces as assigned. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly / monthly inventory and dispatch duties. Upon completion of the unit inspections, reports will be turned in daily to the Executive Housekeeper. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Inspect the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
- Inspect all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
- Check all entry locks on rooms to make sure they are in proper working order
- Manage the completion of the annual room's deep clean process, ensuring that all work is completed and product is ready
- Inspect the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
- Analyze data, evaluate systems, products and technology and establish quality control procedures
- Ensure that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
- Assist Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
- Assist management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed
- Ensure that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
- Follow company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
- Conduct departmental and on-the-job training of housekeeping staff
- Evaluate cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
- Monitor cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
- Complete any Company or Departmental required Leadership Training and Leadership Classes
Management reserves the right to change and / or add to these duties at any time.
Education and Experience Required
Knowledge, Skills and Abilities
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
