Bartender (Broken Keel)

Job Title: Bartender
Reports To: Bar Manager / Food & Beverage Manager

Job Description:

The Bartender is responsible for preparing and serving drinks to guests in a friendly, efficient, timely, and professional manner, ensuring a positive guest experience while maintaining a clean and organized bar area.

Essential Job Responsibilities:

• Greet guests with a welcoming and friendly attitude.



• Mix and serve alcoholic and non-alcoholic beverages according to recipes and guest requests.


• Maintain a clean, well-groomed appearance, including proper uniform and name badge, following standards.


• Accurately record drink orders and process payments using the POS system.


• Ensure the bar area is clean, organized, and fully stocked with all necessary supplies, including glassware, garnishes, and mixers.


• Monitor and maintain beverage inventory, restocking items as needed.


• Complete full list of side work pre and post shift.


• Follow all state, federal, and company guidelines for responsible alcohol service, including checking IDs to verify age.


• Do not smoke, vape, or chew gum while on duty.


• Return dishes to kitchen if not prepared according to standards.


• Refuse service to guests who are intoxicated or acting inappropriately, notifying the Manager on Duty as necessary.


• Keep bar equipment and tools clean and sanitized.


• Engage with guests, making drink recommendations and answering questions about the menu.


• Maintain an up-to-date knowledge of drink menus, daily specials, and food pairings.


• Have in depth knowledge of menu and drink selections available to guests.


• Handle guest complaints professionally, escalating issues to the Manager on Duty when needed.


• Balance the cash register and prepare accurate end-of-shift reports.


• Adhere to all health and safety regulations, including proper food and beverage handling procedures.


• Assist servers with drink orders and support the dining room as needed, including taking tables..


• Comply with Dolphin Hotel and River Street Inn policies at all times.



• Complete or perform any additional tasks assigned by Restaurant or Hotel Management.

  
  

Necessary Skills and Attributes:

• Excellent communication and interpersonal skills.



• Strong multitasking abilities, especially in a fast-paced environment.


• Knowledge of classic and contemporary cocktail recipes.


• Ability to engage guests and create a positive, welcoming atmosphere.


• Basic math skills for cash handling and inventory management.



• Positive attitude and strong customer service skills.

  
  

Education Requirements:

• High school diploma or equivalent required.

  
  

Experience:

• 1 to 2 years of experience in bartending or a similar role preferred.




• Experience with POS systems and cash handling is a plus.

  
  

Physical Requirements:

While performing the duties of this job, the employee will regularly be required to:

• Stand for extended periods, walk, and use hands and arms to mix drinks.



• Lift up to 40 lbs and handle heavy kegs or boxes of supplies.


• Work in a fast-paced environment with exposure to loud noise and occasional crowding.



• Perform tasks requiring good hand-eye coordination and close vision for reading labels and handling small items.