Front Desk Coordinator

We are currently seeking a passionate and motivated individual to join the Dominic Michael Salon Team. Candidates must have a passion for the beauty industry, customer service, and sales.

Position Overview:

The Front Desk Coordinator is responsible for the reception area at the salon. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding salon services and products, booking all appointments, checking the guest into the computer system and charging for services performed. You must possess excellent communication and customer service skills and be able to learn the products and service knowledge necessary to effectively educate our guests on our service menu. This position will be part-time with (2) weeknight shifts and Saturdays.

Duties and Responsibilities:

• Ensure the smooth, effective operation of the front desk, retail area and salon.
• Oversee guest check-in and check-out, closing of sales, re-booking appointments, and other administrative tasks.
• Maintain appointment book and maintain optimally efficient scheduling.
• Implement a healthy, effective level of communication between all staff.
• Acknowledge and cheerfully greet all salon guests upon their arrival and departure.
• Answer the front desk phone promptly.
• Be well versed and actively promote the treatments, packages, services, products, facility features, special programs, promotions and hours of operation.
• Open and/or close the salon daily.
• Utilize the salon computer and register with the necessary proficiency.
• Handle guests’ questions, concerns and occasional complaints with courtesy and professionalism.
• Have full knowledge of retail products, along with enthusiasm about promoting their sale.
• Regularly attend, participate in and support training and staff meetings for the salon.
• Work independently and assist in all areas of salon operation as requested by management.
• Comply with the salon-initiated standards of dress and personal grooming while on duty.

Qualifications:

• Detail-oriented, with the ability to multi-task
• Must be able to be productive and efficient in a fast-paced environment
• Excellent customer service skills—enthusiasm, friendliness, diplomacy
• Excellent communication, listening and computer skills
• Willingness to take on responsibility and embrace new challenges
• A demeanor that is approachable and confident
• Must possess basic math and money handling skills.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Night shift

Work Location: In person

Salary : $15 - $16