What are the responsibilities and job description for the DGA Property Manager position at Dominion Senior Living?
Primary Responsibilities.
- Creates a positive, welcoming, supportive sense of community for residents, visitors and associates.
- Responsible for building and maintaining strong resident rapport, including seeking out local resources and agencies to provide social services and counseling.
- Responsible for handling after hours and weekend emergencies as they occur.
- Assists in the selection, supervision and training of Leasing Agents.
- Tracks and forecasts occupancy, and develops and executes marketing strategies to generate awareness/traffic to property.
- Maintains security measures, ensuring proper incident documentation and notification to management.
- Notifies resident of issues affecting their tenancy.
- Monitors landlord-tenant relations and mediates disputes when necessary.
- Responsible for and stays current and compliant on all state, federal and local laws relating to Fair Housing.
- Responsible for maintaining accurate and up-to-date resident files, including all required forms, verifications and income/asset calculations.
- Negotiates and monitors contracts pertaining to the property in conjunction with Vice President of Property Management.
- Responsible for the overall appearance of property and grounds.
- Establishes and monitors process to insure maintenance issues are resolved in a timely manner.
- Responsible for overseeing Leasing Agents/Consultant(s), and/or Assistant Manager ensuring smooth operation of all activities related to apartment rentals, move-ins, lease renewals and proper documentation is in place.
- Responsible for overseeing on-site Maintenance Technician(s), ensuring proper facility upkeep and timely fulfillment of service requests.
- Inspects apartments for move-in condition and turnover status, including determining damages and cleaning fee charges for move-outs, as well as annual renewal walk-thrus.
- Perform all job related duties as assigned by supervisor.
- Maintain regular and predictable attendance. Some Saturday and evening shifts may be required.
- Develops and utilizes sound rent collection procedures, including following up with delinquent accounts.
- Responsible for timely processing of all rent checks, submits all relating/supporting documentation.
- Oversees security deposit administration.
- Reviews, approves and submits all invoices for payment.
- Assists in preparation of annual operating budgets and works with Vice President of Property Management to maintain budgetary guidelines.
- Three years Property Management experience preferred, preferably in a multi-family environment.
- Experience in HUD Section 8 and LIHTC preferred.
- High school diploma or equivalent required. College degree preferred.
- Must be legally able to operate a motor vehicle, possess valid driver's license and auto insurance, and meet company driving requirements.
- Excellent customer service skills.
- Above average understanding of Bookkeeping/Accounting principles.
- High level of professionalism and enthusiasm.
- General business acumen.
- Intermediate office administration and computer skills (Microsoft Office, Appfolio).
- Ability to manage multiple tasks concurrently.
- Strong interpersonal, communication, organizational, problem solving and time management skills.
- Capable of working long days on a frequent basis.
- Capable of pushing, pulling or lifting up to 25 lbs.
- Occasionally required to climb, kneel, crouch, bend or crawl.
- Additional physical demands include: being outside/walking across property in various weather conditions, on feet for an extended period of time, walking up and down stairs, climbing ladder.
