DP Service Director

Job Title: DP Service Director
Compensation: $155,000 - $185,000 (based on qualifications)

Position Summary
This position is responsible for working alongside the North American commercial manager to grow the business. The Director will work closely with the Directors of the European and Asian businesses to deliver the global Outcomes for Digital Printing. The Service and Support Director is responsible for developing the North American service strategy and implementing a clear, customer-driven service program that supports both NA and global business growth and goals.

Location
Flexible (hybrid home & office)

Main Responsibilities/Essential Functions

• Formulate, implement and communicate service and support strategy that is aligned with global business goals and buy-in from key business leaders including the other Digital Printing regions.
• Drive efficiency improvements in Service Operations through innovative processes and technologies and drive change management to adapt to new market demands to increase competitiveness and to meet Aftermarket and Service revenue targets.
• Establish systems, policies and best practices to drive alignment and compliance (inc. ServiceMax, etc) in as part of the global strategy.
• Establish local KPIs to measure service business performance and drive a culture of continuous improvement from the results.
• Support the introduction of new products into NA, managing implementation within the service and support organization.
• Manage customer relationships internally and externally (inc. OEMs and Distributors), drive towards an excellent customer experience.
• Identify, lead, and mentor talent to build a strong talent/succession pipeline and drive Domino values and leadership behaviours.
• Create employee-centric environments and build a culture of collaboration and productivity.
• Ensure appropriate training and tools are in place to develop talent within the service and support organization.
• Provide regular, candid feedback to own team members, establishing clear development plans.
• Act as a role model in every respect and build alignment throughout multiple teams.
• Work closely with the business leaders in DP and Group to develop and implement strategies that grow the Domino business for the benefit of Customers and Employees.

Supervisory Responsibilities
Oversees the daily workflow of the department as a whole

What You Need

Education & Experience

• Bachelor’s Degree required
• At least 5 years of experience in a business leadership role
• Strong financial and commercial acumen
• Industrial technology background
• Proven Change Management skills
• Strong Team Leader
• Able to travel globally

Skills & Knowledge

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

Physical Demands

• Sedentary work. Sedentary work involves exserting no more than 10 pounds of force at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. A certain amount of walking and standing may be necessary in carrying out job duties.

Health & Safety Concerns

• General Office Environment

About Domino
Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference�?!

Company Benefits

• 3 medical plans, Traditional PPO, Value PPO and High Deductible Health Plan with a Health Savings Account
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance.
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance, legal assistance and Aflac
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*

• Please note, due to business needs these programs may not be available for all positions

U.S. Equal Employment Opportunity
Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.