What are the responsibilities and job description for the CSR - Customer Service Representative position at Domino's Pizza - MSK Management?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will engage with customers through various channels, ensuring their needs are met and their concerns are addressed promptly. This position requires strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist customers with order placements, changes, and cancellations.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to resolve complex issues and improve overall client services.
- Participate in training sessions to enhance product knowledge and customer service skills.
Skills
- Proven experience in customer service or client support roles.
- Excellent phone etiquette with strong verbal communication skills.
- Ability to analyze customer needs and provide effective solutions.
- Familiarity with sales techniques to promote additional products or services when appropriate.
- Bilingual proficiency is a plus, enhancing communication with diverse clientele.
- Proficient in office software applications and ability to navigate computerized systems efficiently.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and a commitment to delivering outstanding customer experiences.
Join us in making a difference by providing top-notch service that leaves a lasting impression on our customers!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Shift:
- 4 hour shift
- Evening shift
- Night shift
Ability to Commute:
- Malvern, PA 19355 (Preferred)
Ability to Relocate:
- Malvern, PA 19355: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10
