What are the responsibilities and job description for the CSR (Customer service Representative position at TLC Plumbing, Heating, & Cooling?
Our company, TLC Drain, Sewer and Water Clean up, has been in operation since 2011 but its roots go back many decades. We are currently seeking a CSR for our commercial division. TLC is a family owned and operated business which means we have a vested interest in our employees and our work culture. Our ideal candidate is a caring, self-motivated individual who is focused on helping our callers/customers get help in emergency situations and beyond.
Responsibilities:
As a Customer Service Representative at TLC, your primary responsibility will be to ensure our customers receive the care and attention they deserve. You will play a crucial role in booking service calls and providing exceptional support to our clients as well as upper management. What we are looking for in this role:
- Booking the call: Our customers are calling us for a reason and we want them to know they called the right company. Every call is a new opportunity to make a connection.
- Customer Engagement: Interact with customers over the phone with a friendly and helpful attitude. Listen to their needs and provide appropriate solutions and escalate issues when needed.
- Team Collaboration: Work closely with our service technicians and support staff to ensure a seamless customer experience.
- Seeking an individual who is self driven and willing to learn new things.
- Seeking someone who can adapt to an ever changing and challenging role.
- Experience dealing with commercial accounts.
- Participate in an on-call rotation, as we are a 24/7 emergency based business. This includes weeknights, weekends and holidays.
- We are looking for someone with the flexibility with weekday hours and Saturday availability.
-Have fun! The representative we seek enjoys working with people, developing their expertise, resolving issues and being part of a growing team.
Experience in commercial trades is highly valued.
Service Titan experience is preferred but not required.
At least 2 years of experience as a CSR is a requirement.
Proficiency on the computer, along with excellent organizational and multitasking skills, is a must.
Being good with people and having a strong team player mindset are essential attributes.
Candidate must have flexibility to work Saturday's.
Candidate must be available to be put into a nightly on-call rotation as well as on the weekends.
$19-24/Hour based on experience and trades knowledge.
** FULL TIME benefits: Generous PTO and paid holidays. Excellent health care, vision and dental benefits. 401K set up and matching. **
Salary : $19 - $24
