What are the responsibilities and job description for the BDC Manager position at Don Jacobs Toyota?
We are seeking a highly motivated and dynamic individual to join our distinguished and fast-paced Business Development Team. The position of Business Development Center (BDC) Manager entails overseeing the operations of the business development center, which holds the primary responsibility of scheduling appointments with potential clients to meet with sales representatives at the dealership.
As the BDC Manager, your responsibilities will include recruiting and training team members, establishing performance quotas and appointment goals, driving sales initiatives, and monitoring key outcomes.
In this role, you will serve as a vital connection between prospective buyers and their future vehicles. Your duties will involve addressing customer inquiries related to vehicles of interest and financing options. Furthermore, you will have the opportunity to familiarize yourself with the latest advancements in automotive technologies and innovative vehicle models.
We pride ourselves on providing unparalleled support, and as such, we offer comprehensive training through our dedicated in-house training team. This includes both online and in-store educational programs in collaboration with our manufacturers, ensuring your professional growth and success in this position.
What We Offer:
- Medical / Dental / Vision Insurance
- 401(k)
- Training
- PTO
- Paid Holidays
- Great Culture & Team Environment
- Long Term Career Opportunities
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
About the Dealership
A strong community is all about its people, and here at Don Jacobs Toyota we staff our building with good, kind people who go above and beyond what is expected of them. We’re one of the region's best dealerships, serving the Milwaukee community in Wisconsin since 1977. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
