What are the responsibilities and job description for the Customer Service position at Donald Echols Insurance Agency?
Job Description
Join a team that cares about our customers and you! Donald Echols Insurance Agency in Lacey, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Salary: $17.00 - $25.00 per hour
Benefits
Hourly Base Salary Based on Experience
Mon-Fri Schedule
Evenings Off
Retirement Plan
Disability Insurance
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Career Growth Opportunities
Paid Time Off (PTO)
Responsibilities
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
A Property & Casualty insurance license is required.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Salary : $17 - $25