What are the responsibilities and job description for the Client Engagement Manager position at Donato Technologies, Inc.?
Job Description
Donato Technologies, established in 2012, excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing, consulting, software development, and training, catering to small and medium-sized enterprises. While our core strength lies in Information Technology, we also deeply understand and address the unique business requirements of our clients, leveraging IT to effectively meet those needs. Our commitment is to provide high-quality, customized solutions using the optimal combination of technologies.
Job Summary –
Role: Client Engagement Manager
Location: Kansas City, KS
We are looking for a Client Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.
To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.
Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.
Building healthy relationships with customers, interacting with them, addressing their concerns, and being their (customers') point of contact. Also oversee the work of other employees interacting with the customers .
Responsibilities
PRIMARY COMPETENCY : Leadership PRIMARY SKILL : Client Management
Please share your resumes at resumes@donatotech.net
Donato Technologies, established in 2012, excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing, consulting, software development, and training, catering to small and medium-sized enterprises. While our core strength lies in Information Technology, we also deeply understand and address the unique business requirements of our clients, leveraging IT to effectively meet those needs. Our commitment is to provide high-quality, customized solutions using the optimal combination of technologies.
Job Summary –
Role: Client Engagement Manager
Location: Kansas City, KS
We are looking for a Client Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.
To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.
Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.
Building healthy relationships with customers, interacting with them, addressing their concerns, and being their (customers') point of contact. Also oversee the work of other employees interacting with the customers .
Responsibilities
- Assisting customers with using our services throughout projects.
- Helping solve client problems and managing financial aspects of contracts.
- Ensuring contracts are carried out according to agreed terms.
- Foster positive relationships with our customers as their primary point of contact
- Help clients implement services and plan projects effectively.
- Ensure that contract terms and conditions are met.
- Manage invoices and bills for assigned customers.
- Identify upselling and cross-selling opportunities.
- Address customer issues with speed and efficiency.
- Work with sales teams to generate new business.
- Prepare reports on project performance
- Years of experience needed –
- 10 years of experience as Client / Customer engagement managers.
- Technical Skills:
- Must to have : Prior selling experience
- Proven experience as an Engagement Manager
- Project management experience
- Proficient in MS Office and CRM/project management software
- Strong organizational and multitasking skills
- Customer-oriented approach
- Excellent analytical and problem-solving skills.
- Excellent verbal/written communication skills. Fluent in English.
- Scrum values: Commitment, Focus, Collaboration, Openness, Respect, Courage.
- Proficient verbal and written communication skill
- Excellent analytic approach and problem-solving technique
- Flexible & Adjustable attitude
- Keep healthy team environment.
- Ability to work in challenging environment.
- Go-getter attitude
- Certifications Needed:
- BE/BTech/MCA
PRIMARY COMPETENCY : Leadership PRIMARY SKILL : Client Management
Please share your resumes at resumes@donatotech.net
