Business Development Center Representative

Job description

Step into an exciting role at Done Deal Auto Sales Client Care Department in Houston, Texas! We're on the lookout for a BDC/Internet Director to join our dynamic team. As the BDC, you'll take charge of our consultants, ensuring they excel in achieving departmental metrics and objectives related to customer interactions, appointment setting, showings, and conversions.

Key Responsibilities:

• Lead and mentor BDC Consultants to optimize performance
• Collaborate with Sales Managers to maximize advertising ROI and enhance customer engagement
• Uphold superior customer service standards while efficiently handling incoming leads
• Leverage two years of Automotive Management experience to drive departmental success

Benefits:

• Very competitive pay plans
• Employee discounts on vehicles, parts, and service work
• Training and advancement opportunity
• Drug-free work environment

Job Requirements:

• Proficiency in CRM management, e-lead experience is a plus.
• Skillful in objection handling and identifying sales opportunities
• Comprehensive understanding of retail and lease deal structures
• Ability to maintain daily quotas for appointments, showings, and outbound calls
• Exceptional telephone communication skills with a focus on customer service excellence
• Ensure compliance with the FTC Safeguards Rule regarding customer data confidentiality

Responsibilities Include:

• Establishing and nurturing relationships with potential customers via phone and Internet channels
• Overseeing daily operations of the Internet Sales Department
• Generating and analyzing metrics to evaluate departmental performance
• Managing access to Internet specials across various departments
• Ensuring adherence to manufacturer requirements for lead management and website design

As the leader of our team, you’ll be responsible for:

• Guiding your team to provide prompt, informative responses to product and service inquiries.
• Training team members to use a consultative approach that educates customers on vehicle options and additional offerings.
• Overseeing the scheduling of sales appointments to encourage dealership visits and vehicle inspections.
• Driving the team’s efforts to meet and exceed the Business Development Center’s sales targets.

Equal Employment Opportunity:

Done Deal Auto Sales is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Join us in driving success and delivering exceptional customer experiences.

Apply now to become our next BDC/Internet Director!

For any questions please contact Leilani 281-725-3666.

Work Location: One location

Location 5701 Southwest Freeway Houston TX 77057

Job Type: Full-time

Pay: $13.00 /hr plus commission and multiple bonus opportunities

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• Commission pay
• Daily bonus
• Monthly bonus
• Weekly bonus

People with a criminal record are encouraged to apply

Experience:

• Dealership: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person